BOOKING CONDITIONS Travel Agape Clients contract is the combination of the relevant General Information pages and the Booking Conditions. The signatory of the booking form accepts these contract terms on behalf of everyone named in the booking or added subsequently, and the words “the Client” and/or “you” in these conditions should be construed accordingly. 

BOOKING FORM When the Booking Form is signed and payment of 20% of the Confirmation Invoice has been paid then a contract between Travel Agape and the Client would have been established. If a client books 70 days before travelling then we will require full payment immediately and the Client will need to take out a comprehensive travel insurance prior to departure.

PAYMENT The balance due has to be paid 70 days before date of departure. If the balance has not been paid by 60 days prior to departure then your booking will be cancelled and levy the charges set out below. Special requests should be indicated on the booking form or requested in writing. Special requests may be made and guaranteed by a supplement form. If a client adds requests after having made a booking we may have to charge an amendment fee.


CANCELLATIONS If a client wishes to cancel the booking this must be done strictly in writing through email to Travel Agape. The Following are the cancellation charges to be paid by the client.                        70 days – or more Deposit only, 69 days – 60 days 50% of holiday price, 59 days – 45 days 60% of holiday price 44 days – 30 days, 75% of holiday price 29 days – 15 days 90% of holiday price, 14 days – 0 days 100% of holiday price. Please note that all cancellations are subject to payment of an administration fee of $50 per person and any associated costs of the cancellation imposed by our suppliers. The Company reserves its right to pass on to the Client any cancellation charges imposed by its suppliers which are in excess of the cancellation charges set out above. Should one or more member(s) of a party cancel it may increase the per person holiday price of those still travelling. 

BOOKING ALTERATIONS If we have already confirmed and invoiced the booking and you wish to it be altered we charge an Administration Fee to alter it. If you wish to alter you booking within 70 days of departure then we will treat is as a fresh booking with cancellation charges included. If the Client is prevented from taking up his booking by illness, jury service, redundancy, unavoidable work commitment or the death or serious illness of a close family member, the Client may transfer his booking to another person acceptable to the Company provided that: (a) the transfer is requested in writing at least one week in advance; and (b) the request should be accompanied by documentary proof of the reason for the transfer, any vouchers already received from Travel Agape, full details of the person who will take over the booking, any balance due for the booking and the appropriate administration fee (see below); and (c) the person taking over the agreement agrees to be bound by the booking conditions. The administration fee will be $50 per booking, plus all charges of whatever nature levied by the Company’s suppliers. 

ALTERATIONS TO YOUR TRIP If the Lodge / Camp/Hotel becomes unable to provide a significant part of your holiday after it has commenced, the Lodge /Camp/Hotel will make suitable alternative arrangements for the Client at no extra charge to the Client or, alternatively, arrange for the Client to be returned to his point of departure and to receive a pro-rata refund for any accommodation or ground services not received. For example the lodge can be damaged suddenly as a result of changes in the local conditions. This means that the Client may need to be moved to another suitable lodge which could be a considerable distance from the original camp. 

ACCOMMODATION Please note that the accommodation offered if for the client(s) named in the booking form. Subletting is not permitted and the client must check out by 12.00 noon on the day of departure. The Client shall behave properly throughout his holiday and, in particular, must not do or permit to be done anything which might lead to damage to any property, injury to any person, or vitiation of any contract of insurance. The Client will use, occupy and enjoy the accommodation provided as part of his holiday with due care and in a proper manner without allowing the accommodation to become unreasonably soiled. No items, fixtures or fittings shall be removed from the accommodation or left outside at any time. The Client will be responsible for the cost of repairing or replacing any lost, broken or damaged items. 

DELAYED FLIGHTS                                                                                                                                                   Travel Delays and Flights Flight times are provided by Airlines and are subject to change because of such matters as air traffic control restrictions, weather conditions and technical problems. Flight timings are therefore estimates only and cannot be guaranteed. The Company will not be liable if a flight is delayed.  If you have been denied boarding, your flight has been cancelled or it has been significantly delayed, it is the airline’s duty to look after you. This means providing food, drinks, and some communications. If you are delayed overnight, this also means a hotel and travel to and from it. If the airline does not comply with these rules, you should complain to the Civil Aviation Authority. In addition, the Client may be entitled to claim under the flight delay section of their travel insurance policy. 

PASSPORTS VISAS AND HEALTH REQUIREMENTS                                                                                                         It is the Client’s responsibility to ensure that he complies with all applicable requirements and takes with him all documents required for his holiday – Passport, Visa and Health Requirements. Please double check that you have all the necessary documents a few days before departure. We will not be liable for any failure by the Client to discharge these responsibilities and the Client will have to reimburse the Company for any costs it incurs as a result of such failure on the part of the Client.    

ADVENTURE ACTIVITIES All adventure activities are not part of this contract even if they were arranged by our agent or an African adventure company.

CAMPS, LODGES AND HOTELS                                                                                                                                   We give out as much information as possible with regards to facilities and services provided by the camps/lodges/hotels on our website. If it so happens that you need more clarity feel free to ask our team before you go on your safari or if it happens that you are unsure of something when in camp simply ask the camp/lodge/hotel manager-They are fully trained and skilled to assist you. If you are unhappy and wish to complain to the Camp/lodge/hotel manager please do so immediately when the issue occurred. If the issue is unresolved please call us directly. Any claims whatsoever must be submitted in writing to Travel Agape on the Client’s return.

LAW AND JURISDICTION                                                                                                                                            This contract and any matters arising from it are governed by the laws of United States of America and are subject to the jurisdiction of the American Courts.

TRAVELLING DURING THE COVID-19 PANDEMIC The Client and his / her group all accept that they are travelling at their own risk with respect to the Covid-19 pandemic. Travel Agape is not responsible for any issues arising as a result of the Covid-19 virus whether it is quarantine, immigration regulations, boarder lockdowns in different countries or activities restrictions which might affect of your itinerary. If you travel now always Mask up, Sanitize and Maintain Social Distancing.